Your responsibility to deliver excellent service to our clients
Building and maintaining effective relationships with both internal and external clients and their teams and developing knowledge of their business
Actively contributing to client service initiatives in the group, including attending client events and seminars where required
Developing and maintaining core sector understanding to support delivery of optimum client service
Planning & Organisation
Liaising regularly (at least on a weekly basis) with lawyers to identify work commitments and prioritising your workload accordingly
Proactively identify areas of responsibility and tasks you can take ownership of
Extensive diary and inbox management for the Saudi Managing Partner, Head of Projects for the Middle East and other lawyers liaising with the wider team across multiple time zones, including arranging meetings and appointments, both internally and externally
Proactive advance monitoring of lawyers' diaries, reminding them of diary commitments and taking responsibility for the provision of all supporting paperwork and necessary information for each meeting
Liaising with Business Operations to resolve problems on lawyers' behalf and taking ownership of the issue, following up where appropriate
Delegation of appropriate work types/requests to all available support services in order to promote optimum efficiency
Managing Communications
Taking ownership of answering lawyers' telephone calls when they are unavailable, taking accurate messages and passing them on promptly
Screening, prioritising and dealing with lawyers' incoming e-mails, post and voicemail when lawyers are out of the office
Management and co-ordination of lawyers' e-mails
Preparing presentation slides and materials for internal/external meetings and events
Drafting letters, memos or notes (non-legal content) in a literate and professional manner
Document & File Management
Proactively ensuring that Document Services is utilised effectively
Managing production of documents (produced in-house and externally), co-ordinating changes made including taking responsibility for the consistency of those documents (e.g. formatting, numbering, CompareDocs etc).
Coordinating typing of audio files, drafting correspondence, producing documents/letters/e-mails and memos
Opening client files, including completing conflict searches and money laundering checks in conjunction with lawyers
Ensuring documents are filed on FileSite with correct file and matter details so that they can be located easily
Undertaking regular reviews of files and papers for lawyers, checking account balances and liaising with lawyers to ensure that all files which are not current are archived and deeds are put in storage
Business Development/Relationship Management
Inputting uniform practice group credentials into the Credentials Database in a timely manner
Organising events in conjunction with Business Development including logging responses into InterAction and attending events to meet and greet clients where necessary
Undertaking research on clients, potential clients and new business initiatives or opportunities
Collating information for preparation of regular client updates or reports as and when required
Assisting lawyers with follow-ups to business development meetings
Maintaining up to date contact details in InterAction for all lawyers' contacts