AV Technician

Introduction: We are seeking a skilled and proactive AV Technician to join our team in the hospitality industry. This position plays a crucial role in providing seamless audio-visual support to enhance the guest experience. The ideal candidate will have a strong technical background in AV systems, a good understanding of the hospitality environment, and the ability to troubleshoot and maintain AV equipment across multiple hotel and event spaces.

Key Responsibilities:

• AV System Setup & Support:
• Install, configure, and maintain audio-visual equipment, including projectors, sound systems, video conferencing tools, and screens in meeting rooms, event spaces, and guest rooms.
• Set up and test AV systems for conferences, events, meetings, and entertainment activities.
• Ensure that all AV equipment functions smoothly for guests and internal staff during scheduled events or presentations.
• Technical Support & Troubleshooting:
• Provide on-site technical support during events, assisting with any AV-related issues in real-time.
• Troubleshoot and resolve AV equipment issues quickly and efficiently to minimize disruption during events.
• Maintain an organized inventory of AV equipment and assist in troubleshooting and repairing any malfunctioning equipment.
• Routine Maintenance & Upgrades:
• Perform regular maintenance and checks on all AV equipment, ensuring optimal performance at all times.
• Update and upgrade AV technology as needed, ensuring the property stays current with the latest audio-visual solutions.
• Provide recommendations for new AV technology or upgrades to improve the overall guest experience.
• Collaboration with Event & Operations Teams:
• Work closely with event planners, conference coordinators, and the operations team to understand specific AV needs for upcoming events and ensure equipment is available and functioning as required.
• Assist in the setup of lighting, sound, and video displays for large events and presentations.
• Customer Service:
• Interact with guests in a professional and courteous manner, assisting with any AV needs or requests related to their stay or events.
• Ensure that the AV systems used by guests and clients are user-friendly and provide guidance when needed.
• Documentation & Reporting:
• Maintain logs of equipment usage, service records, and repairs performed.
• Ensure all AV system installations, upgrades, and maintenance are documented thoroughly for reference and future planning.

Qualifications:

• Proven experience as an AV Technician, preferably within the hospitality or event industry.
• Strong technical knowledge of AV equipment including sound systems, video projectors, screens, microphones, lighting, and video conferencing solutions.
• Familiarity with audio-visual control systems and software (e.g., Crestron, Extron, AMX).
• Ability to diagnose and repair AV equipment issues quickly and effectively.
• Strong problem-solving skills with the ability to handle high-pressure situations.
• Excellent attention to detail and ability to ensure high-quality setups for all events and guest experiences.
• Knowledge of safety protocols and proper handling of AV equipment.

Preferred Skills:

• Certification in AV technology or a related field is a plus.
• Experience with advanced AV systems and event coordination.
• Knowledge of networking systems and integration of AV systems with IT infrastructure.
• Previous experience working in hospitality, conference venues, or event spaces.