IT Support

Provided comprehensive IT maintenance and support, reducing downtime through proactive monitoring and troubleshooting.

1. Analyzed and built custom PCs based on specific requirements, including hardware assembly, software installation, and configuration to meet operational needs.
2. Provided remote IT support to offsite employees, ensuring consistent productivity and quick resolution of technical issues regardless of location.
3. Managed customer care operations, addressing inquiries and resolving issues efficiently, leading to an improvement in customer retention.
4. Set up and optimized design files for jersey printing, ensuring high-quality output and customer satisfaction.

Skills

Bachelor's degree in Computer Science or equivalent.