shopkeeper

Come help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Job Description

Purpose:

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.

Accountabilities

1. Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
2. Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
3. Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
4. Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
5. Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.
6. You and your team actively sales steer to your department's top-selling products, prioritized products (e.g. overstock/vertag) and IKEA service products in order to maximise sales and long-term profitability.
7. You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
8. You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
9. You develop your team and its individual members and ensure you have a succession in place.
10. You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

Qualification

1. Experience of setting action plans and setting and following up on goals.
2. Self-reliant and motivated with a proven ability to work as part of a larger team and cross functionally.
3. Experience of working in a fast-paced environment.
4. Good analytical skills.
5. Ability to engage a receiver by creating a passion for your plans.
6. Ability to make quick decisions and take personal initiatives.
7. Ability to prioritize and organize your own work to make efficient use of the time available.