Team Leader - In Park Services قائد الفريق - خدمات المنتزه

At Aquarabia Qiddiya City, the Team Leader - In Park Services will assist in overseeing daily operations within the In Park Services department. This role involves supervising staff, ensuring high standards of Cabana guest service, and maintaining a clean and organized working environment. The Team Leader will work closely with the In Park Services team to meet performance goals, manage inventory, and ensure compliance with health and safety regulations.

Requirements:

Education: High school diploma is required; an equivalent diploma in hospitality, culinary arts, or a related field is a plus.

Experience: 0-3 years of experience in the food and beverage industry, Guest Services operations, hospitality, or a related field.

Skills:

1. Knowledge of inventory management, ordering procedures, and guest services.
2. Knowledge of food safety and hygiene practices, with a certification in food handling being an advantage.
3. Excellent leadership and communication skills, with a positive attitude.
4. Flexibility to work varying shifts, including evenings and weekends.
5. Ability to motivate and manage a team in a fast-paced environment.
6. Ability to handle multiple tasks efficiently while maintaining high service standards.
7. Languages: Fluent in English.

Job Responsibilities:

1. Ensure team members maintain a clean and organized work area, adhering to cleanliness and sanitation standards at all times.
2. Assist in monitoring daily sales performance and help to identify opportunities for increasing revenue, such as upselling and cross-selling.
3. Implement and enforce operational procedures to maintain efficiency and productivity and controlling costs.
4. Conduct regular inspections of Cabana areas to ensure compliance with health, safety, and quality standards.
5. Lead pre-shift meetings to communicate daily objectives, menu changes, and any relevant operational updates to staff.
6. Collaborate with the In Park Services and F&B management teams to analyze guest feedback and implement improvements in service quality or menu offerings.
7. Oversee staff compliance with cash handling, ensuring accurate use of point-of-sale systems and safeguarding revenue.
8. Assist in organizing and executing special events, promotional activities, and themed experiences, ensuring staff are well-prepared and operations run smoothly.
9. Serve as the point of contact for staff issues or conflicts, escalating any serious matters to upper management as needed.
10. Monitor stock levels of perishable and non-perishable items, ensuring timely reordering to prevent shortages while minimizing excess.
11. Ensure adherence to company policies and procedures regarding uniforms, grooming standards, and overall appearance of In Park Services team members.
12. Support staff development by identifying training needs and participating in team-building activities to foster a positive work environment.
13. Perform end-of-day or end-of-shift tasks, including closing registers, securing equipment, and completing administrative paperwork.