IT Manager - Crowne Plaza Madinah

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InterContinental Hotels Group

Medina

SAR 150,000 - 200,000

Be among the first applicants.

2 days ago

Job description

As primary contact for servicing the computer hardware, you’ll manage and monitor all computer hardware and ensure systems are installed properly and working efficiently.

Responsibilities:

Keep up to date with all approved systems and technology including:

Computer Hardware systems and devices including PC LAN technology
Software operating and utility systems
Front Office and Accounts Receivable Property Management Systems
Interfaces to and from Front Office Property Management Systems and other Systems
Back Office Accounting Systems
PC and LAN based Office Automation products
Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
Point of Sale Systems
Guest and Administration Voicemail
Call Accounting
Cabling
Hub / Switch Management Systems
Assist and Support Electronic Door Locking Computer System
Computer Virus protection
Hotel IT Security and Firewalls

Maintain an up to date list of all computer hardware and software at the hotel.

Monitor the performance of the systems and maintain a log book of performance.

Understand all standards and customized features and functions of the Hotel front office system.

Ensure that all computer media saves and backups are completed, documented and stored per specifications.

Maintain uncompromising data and physical security standards.

Control security for the computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the security specification.

Administer all user IDs, passwords, and the most sensitive system utilities, securing all critical resources under the supervision of the IT Manager/Leader.

Maintain technical and user documentation, systems reports, newsletters, and announcements in a neat, orderly and secure fashion.

Follow up outstanding points from the latest IT audit of the hotel under the supervision of IT Manager/Leader.

Notify department heads on current computer-related issues, new releases, MIS trends, viruses, etc.

Manage the configuration reports, program files, and data files on the computer system(s) to ensure maximum operating efficiency.

Train employees to enable them to take responsibility during the absence of IT colleagues.

Be the primary contact with all computer-related external vendors.

Install and test corporate approved program changes to the hotel computer system(s).

Provide recommendations and drive results to ensure that the hotel has an appropriate technology roadmap to meet short-term and long-term needs.

Ensure all hotel routine maintenance for IT equipment complies with policies and standards.

Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards.

Ensure all hotel policies and information security comply with standards.

Investigate and report software problems to the vendor or to the Support Centre.

Identify colleagues to train users on systems.

Coordinate the purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards.

Provide a written monthly progress report to the GM, Director of Finance and Business Support, and Area IT Leader.

Establish documents, test, and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable.

Ensure viable solutions are adapted and used for the hotel disaster recovery plan and business continuity.

Select suitable Software/Hardware vendors for the hotel.

Collaborate with other departments to ensure all IT-related items meet the various Audit requirements.

Ensure all hotels' IT Systems are under appropriate maintenance contracts and have routine health check and repair schedules.

Evaluate and assess the life cycle of all technology-related solutions and assets and provide adequate advice to refresh the hardware/software.

Run routine software/hardware inventory checks and report the status to the hotel management team.

Inspect the Network performance and redo the network design if necessary to meet the hotel operation needs.

Take preventive measures to foresee, identify, and analyze potential system performance issues.

Ensure all cabling, network diagrams, and LSOP are up to date.

Ensure hotel management gets an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and is endorsed by the hotel management team.

Work with department heads in the preparation and management of the department’s budget which includes:

Evaluate vendor proposals and select the best options and vendors that meet the software/hardware needs of the hotels.
Assist in coordinating the preparation of the departmental annual budget.

Work with HR on resource planning and management needs that includes:

Assist in planning for future staffing needs.
Assist in recruiting in line with company guidelines.
Prepare a detailed induction program for new team members.
Assist in maintaining a comprehensive, current and guest-focused set of departmental standards and procedures and oversee their implementation.
Ensure training needs analysis of the IT team is carried out and training programmes are designed and implemented to meet needs.
Provide input for probation and formal performance appraisal discussions in line with company guidelines.
Coach, counsel, and discipline staff, providing constructive feedback to enhance performance.
Communicate with the team and maintain good relations.
Balance the workload of the team to ensure departmental resources are managed effectively.

What we need from you:

Degree or Vocational Certificate in Computer Science or IT or related field.
4 years’ related experience with computer setup and troubleshooting.
Working knowledge of networks, operating systems, and databases.
Strong analytical and problem-solving skills.
Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
Great communication skills.
A team player, proactive, responsible, hardworking and able to work under pressure.

How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

What we offer:

We’ll reward all your hard work with a great salary and benefits including a great room discount and superb training.

Join us and you’ll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together, we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit www.http://careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.