Channels Manager

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District

Job number: 140263

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs, so if you’re passionate, focused, and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-day

1. Channel Strategy Development: Creating and maintaining a compelling channel strategy to benefit the hotel's brand and achieve revenue growth.
2. Channel Management: Overseeing the hotel's presence on various distribution channels, including online travel agencies (OTAs), direct booking platforms, and other third-party channels.
3. Performance Analysis: Monitoring and analyzing the performance of different channels, producing regular reports, and identifying actionable insights for growth.
4. Rate and Inventory Management: Ensuring that room rates and inventory are accurately reflected across all channels, and making adjustments as needed to maximize occupancy and revenue.
5. Collaboration with Sales and Marketing: Working closely with the sales and marketing teams to develop promotions and campaigns that drive bookings through various channels.
6. Relationship Management: Building and maintaining strong relationships with channel partners to negotiate favorable terms and ensure optimal performance.
7. Technology Utilization: Utilizing channel management software and tools to streamline operations and improve efficiency.
8. Compliance and Standards: Ensuring that all channel activities comply with the hotel's standards and policies, as well as industry regulations.
9. Problem Resolution: Addressing any issues or discrepancies that arise with channel partners and finding solutions to prevent recurrence.

This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various departments.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.