Service Crew- Tim Hortons

Job Description

POSITION OBJECTIVE

• The position is responsible for generating sales and delivering customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service

• Provides important visual cues for guests that make a positive first impression (e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior, and a clean and inviting dining room).
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
• Delivers consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records them in the Time & Temperature Log.

Policies and Procedures

• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures, and standards.
• Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering

• Receives payment by cash, credit cards, vouchers, or automatic debits.
• Issues receipts, refunds, or change to the customers correctly.
• Counts money in the cash till at the beginning of the shifts to ensure that the amount is correct and there is adequate change.
• Maintains clean and orderly checkout areas.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands, and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

About the company

Apparel Group

Full-time position

Entry (0-2 yrs)