Manager, Logistics

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

We are creating the Middle East's local digital champion and are looking for world-class talent to join our team.

What you'll do:

• Maintain and improve the ground operations performance with assistant managers & hub in-charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.
• Strategically plan and manage logistics or internal operations.
• Create adequate team structure and manage various operational teams.
• Manage day-to-day operations in the network to ensure meeting of internal SLA's along with productivity, cost and company targets.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, and process improvements which culminate in a better experience overall.
• Work with Assistant manager & station manager on setting the yearly objectives and expansion/development plans.
• Scale the team and the processes to support the growth of the company.
• Revamp processes: Challenge established processes and implement new processes to adapt to the fast growth of Noon.
• Keep track of quality, quantity, delivery times, transport costs and efficiency.
• Direct, optimize and coordinate the full order cycle.
• Work closely with the Noon's central team to share and implement global best practices.
• Mentor and develop operation leaders to take up management positions across the noon operational network.
• Be the point of contact for all government relations and external authorities.
• Manage vendor relations for the region.
• Oversee freelancers and DAs management.
• Ensure legal compliance for workforce management.

What you'll need:

• Bachelor's Degree in Logistics or Supply Chain Management or a similar role.
• Minimum 5 years of experience in E-commerce in a related field.
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organizational financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project & program work plan and ensure compliance with relevant stakeholders.
• Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
• Promote efficient and effective logistics & supply chain management & processes.
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions.
• Involve in overall strategy / Planning of Logistics operations in respective regions.

Who will excel:

We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.