Operations Executive-shopping mall's

Roles and Responsibilities :

We are looking for a dynamic Operations Executive to join our team and oversee the day-to-day operations of the mall. The ideal candidate will ensure smooth facility management, tenant coordination, security, and customer service to maintain a high-quality shopping experience.

Key Responsibilities:

Oversee the daily operations of the mall, including security, cleaning, and maintenance.

Act as the main contact for tenants, addressing operational concerns and ensuring compliance with lease agreements.

Conduct regular facility inspections to maintain safety, hygiene, and operational standards.

Ensure proper coordination with facility management (FM) teams for timely repairs and maintenance.

Assist in executing marketing events and promotions within the mall.

Monitor and evaluate the performance of service providers (cleaning, security, maintenance, etc.).

Handle customer service issues, ensuring visitor satisfaction.

Prepare daily and monthly reports on mall operations, including tenant feedback and service performance.

Ensure compliance with HSE (Health, Safety & Environment) regulations and government requirements.

Qualifications & Requirements:

Bachelors degree in Business Administration, Facilities Management, or related fields.

3-5 years of experience in mall operations, facilities management, or retail operations.

Strong problem-solving and crisis management skills.

Excellent communication skills.

Ability to work under pressure and handle daily operational challenges.

Fluent in Arabic and English (spoken & written).

Proficiency in Microsoft Office (Excel, Word, PowerPoint).