IT Service Delivery Specialist

Responsible for 1st level IT support according to corporate standard IT policies and procedures.

• Follow up on all company custody, Fixed Assets (Laptops, PC, and Servers) for new staff, resigned staff, temporary custody, and any custody transfer.
• Implement, maintain, and adhere to corporate Information Security Policies.
• Perform account creation/update activities (Mail, AD, Voice, etc.).
• Receive and handle service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
• Perform all desktop support functions including but not limited to OS support, laptop hardware troubleshooting, printing support, and voice system support.
• Ensure the implementation of desktop policies and controls.
• Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
• Adhere to SLAs (Service Level Agreements), defined for all types of IT services within scope.
• Share knowledge with the team regarding the resolution of unknown issues.
• Understand and implement IT processes.
• Provide feedback contributing to process improvement/Revamp.
• Contribute to the knowledge base by adding new technical problems/errors and how to resolve them.

Skills

• Good interpersonal skills.
• Good problem-solving techniques.
• Ownership and self-motivation.