Reservations Manager

Reservations Manager

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District

Job number: 139223

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and unique dining options.

Day-to-Day Activities

1. Managing Reservations
   - Handling incoming reservations via phone, email, and online booking systems.
   - Ensuring that all reservations are accurately recorded in the hotel's reservation system.
2. Guest Communication
   - Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.
   - Confirming reservations and sending booking confirmations to guests.
3. Coordination with Other Departments
   - Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.
   - Communicating with the sales and marketing team about group bookings and special promotions.
4. Revenue Management
   - Monitoring room availability and adjusting rates to maximize occupancy and revenue.
   - Analyzing booking trends and making recommendations for pricing strategies.
5. Handling Cancellations and Modifications
   - Processing cancellations and modifications to reservations.
   - Managing no-shows and late cancellations to minimize revenue loss.
6. Administrative Tasks
   - Maintaining accurate records of all reservations and guest information.
   - Preparing reports on reservation statistics, occupancy rates, and revenue.
7. Training and Supervising Staff
   - Training new reservations agents and providing ongoing support and guidance.
   - Ensuring that the reservations team adheres to hotel policies and procedures.
8. Problem-Solving and Issue Resolution
   - Addressing any issues or complaints related to reservations.
   - Finding effective solutions to ensure guest satisfaction.

Skills and Qualities Needed

1. Strong Communication Skills
2. Organizational Skills
3. Attention to Detail
4. Interpersonal Skills
5. Problem-Solving Skills
6. Knowledge of Reservation Systems

What we need from you

1. Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
2. Two to Three years’ prior tenure in a similar role
3. International luxury hotel chain background
4. GCC exposure
5. English Fluency is required
6. Arabic Fluency is preferred

Teamwork and Flexibility

All team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.