Customer Service Agent

- Gauge client requirements to offer the perfect solution through fruitful interaction.

- Provide accurate, valid and complete information by using the right methods/tools.

- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.

- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.

- Interact with the senior management to understand updated organizational policies and new products.

- Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

- Prior work exposure in the field of customer support and service.

- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.

- Adept in addressing client questions through effective telephonic conversation.

- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.

- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.

- Fluent in operating the latest computer software and online tools.