Datacenter Technician

Job Description:

As a Senior Data Center Technician, you will play a crucial role in maintaining the optimal performance and reliability of our advanced data center infrastructure. You will be responsible for overseeing the installation, configuration, and management of cutting-edge hardware, particularly NVIDIA GPUs, which are integral to our AI solutions. A strong emphasis will be placed on troubleshooting, diagnostics, and proactive maintenance practices to ensure system uptime, performance efficiency, and security. You will collaborate closely with cross-functional teams including engineering, IT support, and data operations to ensure that our data center operations are conducted in alignment with organizational goals and best practices. This position demands a keen analytical mindset and the ability to respond swiftly to a dynamic technical environment, while also providing mentorship and guidance to junior technicians.

Job Requirements:

• At least 5 years of hands-on experience in data center operations, with specific expertise in managing NVIDIA hardware and GPUs such as A100, H100, and H200 GPUs.
• Proficient understanding of data center infrastructure, including power distribution, cooling systems, and racking standards.
• Demonstrable experience in performing routine maintenance and hardware upgrades in high-availability environments.
• Strong foundational knowledge in networking technologies, including Ethernet, TCP/IP, and network troubleshooting techniques.
• Proven ability to implement and manage monitoring tools to ensure optimal hardware performance and uptime.
• Experience in executing disaster recovery and backup strategies to maintain data integrity and availability.
• Exceptional problem-solving skills, with a track record of diagnosing and resolving hardware-related issues within stringent timeframes.
• Knowledge of server operating systems (Windows, Linux) including installation, configuration, and system management tasks.
• Strong familiarity with virtualization technologies and their application in a data center setting.
• Excellent communication skills, with the ability to articulate technical information to non-technical stakeholders.
• Comfortable working in high-pressure environments, demonstrating resilience and adaptability in response to incidents.
• Team-oriented mindset, with experience leading and mentoring junior team members effectively.
• Strong understanding of safety protocols and compliance standards relevant to data center operations.
• Willingness to participate in on-call rotations and availability for after-hours support as necessary.
• A commitment to continuous learning and professional development in emerging technologies relevant to data center operations.

Job Responsibilities:

• Administer daily operations of the data center, ensuring that all systems function at peak performance and meet uptime SLAs.
• Conduct routine inspections and maintenance checks on NVIDIA hardware and associated components, proactively identifying potential issues.
• Collaborate with the engineering team to deploy new hardware installations and upgrades, ensuring minimal disruption to existing operations.
• Monitor system performance using various diagnostic tools, taking immediate corrective actions as needed to mitigate risks.
• Document all maintenance and repair activities, including changes made, to maintain an accurate inventory and configuration management database.
• Serve as the primary point of contact for incident escalations, applying expert troubleshooting methodologies to restore services swiftly.
• Lead and facilitate training sessions for junior technicians focusing on best practices in data center management and equipment handling.
• Participate in capacity planning and resource allocation discussions, providing insights based on observed trends in performance and usage.
• Implement and reinforce compliance with safety regulations and protocols, ensuring a safe working environment for all personnel.
• Develop and refine data center operating procedures and workflows, improving efficiency and productivity across teams.
• Engage in collaborative troubleshooting with cross-departmental teams to address complex technical challenges impacting system performance.
• Evaluate and recommend new tools and technologies that can automate and enhance data center operations.
• Assist in the development of backup and disaster recovery plans, coordinating testing exercises to validate effectiveness.
• Maintain accurate documentation of data center configurations, topology, and relevant operational data to enable efficient troubleshooting.
• Participate in continuous improvement initiatives, contributing innovative ideas that align with organizational goals and enhance service delivery.

Required Skills:

• Advanced knowledge and practical experience with NVIDIA GPUs and associated technologies.
• Strong technical aptitude in diagnosing and resolving hardware, network, and system-related issues.
• Expertise in system monitoring and management tools for assessing performance metrics and resource utilization.
• Proficiency in scripting and automation tools for optimizing data center tasks and processes.
• Exceptional organizational skills with a meticulous approach to project management and documentation.
• Effective interpersonal skills with the ability to work collaboratively in a team-oriented environment.
• Capacity to prioritize and manage multiple tasks in a fast-paced, high-demand environment.
• Analytical mindset with a solid foundation in data analysis, performance benchmarking, and reporting.
• Ability to maintain composure and productivity under pressure, particularly during critical incidents.
• Commitment to professional integrity and ethical practices in all technical operations.
• Enthusiastic attitude towards continuous education and adapting to new technologies in the data center ecosystem.
• Customer-centric mentality, with a focus on delivering results that enhance user satisfaction and operational efficiency.
• Strong familiarity with industry trends and emerging technologies in data center management.
• Hands-on experience with virtualization platforms such as VMware or Hyper-V and their strategic implementations in data centers.
• Knowledge of disaster recovery methodologies, planning, and execution.
• Excellent writing skills for creating technical documentation, capacity reports, and incident logs.