Lead Applications Specialist - Solutions for Enterprise Imaging (SEI), Emerging Markets

Job Description Summary

As Lead Applications Specialist, you will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will impact departmental operations and be responsible for planning/execution. You will focus on the execution of activities within an operating discipline covered by standard functional practices and procedures.

About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Essential Responsibilities:

• Contribute to the solution implementation with knowledge and experience of the specific industry domain (e.g. Radiology, Cardiology, VNA, Analytics).
• Provide expert support during the pre-sales process, Implementation phase, analyze workflows, configure software applications, plan and deliver customer training, provide support during go-live and throughout the lifecycle of the solution. Deliver service offerings, such as process architecture and optimization, and maintain proper documentation (e.g. scope, design and workflows).
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others.

Required Qualifications:

• Education of bachelor’s degree level or equivalent level of education.
• Minimum 5+ years of proven experience in healthcare technology, workflows, customer support & delivery within healthcare IT organization and relevant systems.
• Must be professional in MS office (specifically Excel & Word), Basic DB understanding, writing SQL queries, DICOM, and HL7.
• Strong oral and written communication skills.
• Knowledge of the strategic and operational drivers of the business.
• Strong knowledge of GE HealthCare SEI product.
• Strong knowledge and experience in Hospital IT and workflows.
• Strong analytical and strategic thinking skills.
• Strong leadership, organizational and interpersonal skills.
• Ability to perform in a high-pressure environment (multi-tasking, handling multiple projects & customer support simultaneously, Flexible and being available whenever is needed).
• Demonstrated problem solving and creative skills.
• Must be Flexible and able to travel frequently (60%+ of the time) and based on the project needs.
• Must be Fluent in Arabic and English (reading, writing & dialogue).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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