Director of IT Operations

Job Description

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

1. Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation’s objectives and foster a culture of continuous improvement.
2. Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
3. Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
4. Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
5. Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
6. Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
7. Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
2. 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
3. Proven expertise in managing IT operations across multiple locations and departments.
4. Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
5. Experience with call center solutions and cloud-based infrastructure is a plus.
6. Excellent leadership, communication, and problem-solving skills.
7. Strong organizational and project management abilities.