Front Office Agent

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

To manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange, and assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests' personal checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests' requests for using the service of the safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotels Group Loyalty programs
• Attend to guests' complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist
• Ensure that guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check the night report, prepare morning report, and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior, appearance, and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Be fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects as assigned

Qualifications

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English and Arabic
• Able to develop rapport with and gain support from colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Minimum 2 years Guest Relations experience, preferably in a four or five-star hotel

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Front Office Agent