Sales Advisor

Purpose of the Job

• Assist in the sales functions for the assigned specific portfolio by delivering sales strategies.
• Adheres to the company mission, vision and values by following the application of a standard operating procedures.
• Responsible for the delivery of the specific portfolio goals by direct engagement with customers to achieve targets as required by the specific portfolio.

Key Accountabilities: Description

• Responsible for the assigned monthly target sales achievement (Toyota and Accessories).
• Responsible for completing the assigned product knowledge and soft skills training courses.
• Responsible for a proactive guest complaints resolution and satisfaction.
• Responsible for complying with Sales and Compliance SOPs.
• Responsible for delivering the vehicle on time to guests.

Key Accountabilities: Performance Indicators

• Sales Achievement %
• # of hours / year
• NPS Score
• Compliance %
• Delivery Lead-time

Major Activities

• Process inquiries, quoting standard prices, delivery information and other standard correspondence related to complaints, deliveries, terms, order changes, service and related matters to close the negotiation initiated by the sales team.
• Execute daily sales activities and efficient sales processes by engaging and coordinating business plans determined by the specific portfolio management following the standard sales procedures.
• Perform sales activities to ensure that the specific portfolios of business performances are met by following stipulated actions in conjunction with the portfolio management, whenever required.
• Identify and meet customer needs and ensure customers are satisfied by providing efficient service and recommending products that will best satisfy them through a Guest First mindset and initiative.
• Meet with the Sales Supervisor for updates on product knowledge, resolution of complaints and upgrading of sales strategies through regular discussion and sharing information to enhance confidence and performance.
• Attend dialogues with the Sales team to discuss sales target issues, customer complaints and improvement opportunities through regular team meetings.
• Receive customer complaints that require support from the Sales team and resolve them as soon as possible to maintain customer satisfaction.
• Follow up with the Accessories Department on additional accessories requested by customers to meet customer needs.
• Coordinate the invoicing and payments process by adhering to the standard operating procedures in order to complete transactions accurately and timely.
• Know the standards of financing to help customers in making arrangements for loans or payments and ensuring that payments are completed and processed timely.
• Submit daily sales performance reports to the Sales Supervisor for consolidation, review and appropriate action of the business portfolio management.
• Send vehicle registration forms and invoices to the Sales Coordinator to expedite vehicle release to the customer.
• Perform documentation procedures in legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

Job Context

• The job requires advanced knowledge of principles and processes for providing customer and personal services.
• The job requires knowledge of principles and methods for showing, promoting, and selling products or services.
• The job holder has a direct impact on customer satisfaction.

Framework, Boundaries & Decision Making Authority

• The jobholder works within the programs and policies of ALJ Motors and designs his job based on it.
• The jobholder supports retail to set annual sales targets with respect to ALJ overall sales plan.

Organizational / Functional Strategic Focus

The job has a direct impact on the organization's profitability and sales target achievement.

Minimum Qualifications

Minimum Bachelor's Degree or Equivalent.

Minimum Experience

4 Years in Sales.

Job-Specific Skills

• Time Management
• Active Learning
• Stress Tolerance
• Achievement/Effort
• Communication and Problem Solving
• Problem Sensitivity
• Inductive Reasoning
• Sales Related Skills

Languages

English / Arabic