Tamheer - Customer Operations Executive

This is a Tamheer position. This role is part of the Saudi Governmental programs for fresh graduates to give them a chance for corporate exposure and experience the professional environment for the first time. Further employment may be granted if the candidate's performance is sufficient.

The Customer Operations Executive plays a crucial role in ensuring that customer service and operational processes run smoothly within the distribution, supply chain, and logistics sector. This position is ideal for individuals who are detail-oriented and possess strong communication skills. The executive will be responsible for managing customer inquiries, processing orders, and ensuring that all operations align with company policies and customer expectations. The role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Responsibilities:

1. Manage and respond to customer inquiries via phone, email, and chat.
2. Process customer orders accurately and efficiently.
3. Coordinate with logistics teams to ensure timely delivery of products.
4. Maintain accurate records of customer interactions and transactions.
5. Identify and resolve customer issues promptly to enhance satisfaction.
6. Assist in the development of customer service policies and procedures.
7. Monitor and report on customer feedback to improve service quality.
8. Collaborate with sales and marketing teams to align customer operations with business goals.
9. Train new staff on customer service protocols and operational procedures.
10. Participate in regular meetings to discuss operational improvements and customer service strategies.

Preferred Candidate:

1. Strong communication and interpersonal skills.
2. Ability to work in a fast-paced environment.
3. Detail-oriented with excellent organizational skills.
4. Proficient in using customer relationship management (CRM) software.
5. Problem-solving mindset with a customer-first approach.
6. Team player with the ability to collaborate effectively.
7. Adaptable to changing priorities and processes.
8. Basic understanding of supply chain and logistics operations.
9. Fluency in both English and Arabic is a plus.
10. Willingness to learn and grow within the company.

Skills:

• Proficient in customer relationship management (CRM) tools.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Basic knowledge of supply chain and logistics principles.
• Ability to analyze customer feedback and implement improvements.
• Familiarity with order processing systems.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.