Waiter / Waitress - Abha

Job title: Waiter / Waitress

Report to: Team Lead

Company Overview

Through its role as an investor, developer, and operator of various Entertainment offerings Kingdom-wide, SEVEN aims to be the leader of an entertainment ecosystem in Saudi Arabia, facilitating the presence of both international & local brands and unlocking the entertainment sector across Saudi Arabia with a mission to become the national entertainment champion.

SEVEN seeks to enhance the quality of life of Saudi nationals and residents and meet their recreational expectations and needs with a wide number of entertainment projects that are planned to take place in the next 8 years.

Role Purpose

The Waiter/Waitress is responsible for taking customer orders, delivering food and drinks, and providing attentive service to ensure a positive dining experience. This role involves direct interaction with guests, effective communication with the kitchen, and delivering exceptional table service. The Waiter/Waitress manages a section of tables, upholds food safety and hygiene standards, and ensures all guests feel welcome and well-served.

Role Responsibilities

• Greet guests warmly, present menus, and assist with food and beverage selection based on guest preferences.
• Accurately take guest orders and communicate them to the kitchen, ensuring all special requests and dietary needs are noted.
• Deliver food and beverages promptly, ensuring presentation and order accuracy meet organizational standards.
• Manage a designated section of 1-6 tables, ensuring guests receive prompt and attentive service throughout their visit.
• Perform regular table checks to ensure guest satisfaction, promptly addressing any concerns or additional requests.
• Adhere to Front-of-House (FOH) Standard Operating Procedures (SOPs), ensuring compliance with HACCP Intermediate and FM Mandates Basic standards.
• Maintain awareness of Food Service Standards and Material Control, supporting asset management and inventory control.
• Provide a high level of guest service, ensuring all guests have a positive and enjoyable dining experience.
• Respond to guest inquiries and complaints professionally, resolving issues to enhance guest satisfaction.
• Engage with guests in a friendly and courteous manner, ensuring their needs are met promptly and efficiently.

Role Minimum Qualification

• High school diploma or equivalent.
• Minimum of 3 years of experience in food and beverage service, preferably in a guest-facing role.
• HAACP intermediate certification is required.
• Experience in managing a section of tables and providing high-quality guest service.
• Knowledge of FOH SOPs and Food Safety Standards.
• Capable of multitasking in high-pressure environments and communicating effectively in English; proficiency in Arabic is preferred.
• Ability to stand for extended periods, with no visual or auditory impediments.