Regional Operations Manager Logistics (Last Mile Delivery)

About JD Logistics

JD Logistics is a global leader in supply chain and logistics solutions, dedicated to efficiency, innovation, and operational excellence. As we continue to expand in Saudi Arabia, we are seeking a Regional Operations Manager to lead and optimize our last-mile delivery operations across the region.

Role Brief

As a Regional Operations Manager, you will oversee the end-to-end last-mile delivery operations across multiple locations in KSA, ensuring efficiency, cost-effectiveness, and service excellence. You will lead regional teams, drive process improvements, and implement strategies to enhance operational performance while maintaining high customer satisfaction.

Key Responsibilities

Operational Leadership & Performance Management

• Oversee last-mile delivery operations across multiple sites, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs).
• Develop and implement strategies to optimize delivery efficiency, reduce costs, and enhance customer experience.
• Monitor operational metrics, conduct performance analysis, and drive continuous improvement initiatives.

Team Leadership & Workforce Management

• Lead, mentor, and develop regional operations teams, ensuring high engagement and performance.
• Optimize resource allocation, ensuring sufficient staffing levels and efficient route planning.
• Establish and maintain a strong performance-driven culture within the operations team.

Process Optimization & Technology Integration

• Identify inefficiencies and implement data-driven solutions to enhance last-mile logistics operations.
• Leverage technology and automation to improve delivery tracking, route optimization, and fleet management.
• Collaborate with IT and product teams to integrate new tools and systems into operations.

Stakeholder Management & Compliance

• Work closely with internal teams, including warehouse, transportation, and customer service, to ensure seamless operations.
• Maintain strong relationships with third-party logistics providers and partners to improve service delivery.
• Ensure compliance with local regulations, safety standards, and company policies.

Customer Experience & Quality Control

• Ensure timely and accurate deliveries, maintaining high service quality and customer satisfaction.
• Address operational challenges proactively, resolving issues to minimize delivery disruptions.
• Implement feedback mechanisms to continuously improve service quality and efficiency.

Qualifications & Skills

• Education: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Masters degree is a plus.
• Experience: Minimum 6+ years of experience in last-mile logistics or e-commerce operations, with at least 3 years in a managerial role.
• Industry Knowledge: Strong understanding of last-mile delivery logistics, fleet management, and route optimization.
• Leadership & Problem-Solving: Proven ability to lead large teams, manage high-volume operations, and drive process improvements.
• Technical Skills: Proficiency in logistics management systems, data analytics tools, and route optimization software.
• Communication: Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
• Adaptability & Strategic Thinking: Strong ability to work in a fast-paced environment, manage multiple priorities, and implement strategic solutions.

This is an exciting opportunity to lead and scale last-mile delivery operations in one of the fastest-growing logistics markets. If you have a passion for driving operational excellence and leading high-performing teams, we encourage you to apply!