Officer (PM) - Housing Resources Management and Operations

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Officer (PM) - Housing Resources Management and Operations

Apply now Job no: 495071
Work type: Permanent
Location: Eastern
Categories: Property Management

The Job

• Assist in combatting tenancy abuse across all HKHS rental housing estates.
• Conduct hard cases of home visits and investigations of suspected tenancy abuse, such as non-occupation, subletting, and misuse of PRH units. Gather relevant evidence and make recommendations on case decisions. Perform duties beyond regular office hours, including nighttime, weekends, and public holidays, as necessary at various locations, including outdoor work throughout Hong Kong.
• Conduct cyber patrol to detect any suspect tenancy abuse cases.
• Interview tenants and household members to gather information and prepare witness statements.
• Provide assistance to prepare regular reports on tenancy abuse cases, team activities, case progress, staff attendance, and daily expenses for managers’ review.
• Assign and arrange duties for Assistant Officer/Administrative Assistant Officer to ensure that they carry out their work to meet the requirements from managers.
• Assist in on-the-job training for new staff.

The Person

• Level 3 or equivalent or above in 5 subjects in the HKDSE, or equivalent; including English and Chinese. Degree/Diploma Holder preferred.
• Minimum 3 years of experience in conducting fraud investigations of any discipline is preferred.
• Investigation experience in tenancy management is a definite advantage.
• Candidates with different levels of relevant experience will be considered for different positions.
• Excellent communication and interpersonal skills.
• Strong observation and assessment skills.
• Ability to work independently and collaboratively as part of a team.
• Proficient in data analytics, visualization, and reporting.
• Advanced skills in Microsoft Office Suite, including developing complex Excel spreadsheets with formulas, pivot tables, and data analysis.
• Flexibility to adapt to changing schedules and priorities.
• Sound knowledge of public rental housing policies and regulations is preferable.
• Experience in using Cyber patrol is a plus.
• Having a valid Hong Kong driving licence is advantageous.