Property Management Supervisor (Hospitality)

The Property Management Supervisor (Hospitality) oversees the daily operations of the company hospitality properties, including hotels, serviced apartments, and other lodging facilities. This role is responsible for ensuring high-quality guest experiences, optimizing property performance, managing maintenance, and supporting the operational needs of hospitality tenants. The ideal candidate will have experience in hotel operations, a strong customer service focus, and the ability to manage a team effectively.

Key Responsibilities

Operations Management

• Supervise daily operations of hospitality properties, ensuring they meet brand standards and operational excellence.
• Oversee front office, housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Conduct regular property inspections to uphold cleanliness, safety, and aesthetic standards.

Guest Relations

• Act as a primary contact for tenants and guests, addressing their concerns and inquiries promptly and professionally.
• Ensure guest satisfaction by maintaining a high standard of hospitality services.
• Monitor and respond to guest feedback to drive continuous improvement in operations.

Staff Supervision

• Manage and supervise on-site property staff, including reception, housekeeping, and maintenance teams.
• Provide training, guidance, and performance feedback to ensure staff meet service expectations.
• Coordinate scheduling and ensure adequate staff coverage for operations.

Financial Management

• Support budget preparation and ensure effective cost control for operational activities.
• Monitor revenue streams, occupancy rates, and expenses to achieve financial goals.
• Manage vendor contracts and approve invoices for hospitality-related services.

Maintenance and Facility Management

• Oversee property maintenance activities to ensure prompt resolution of issues and prevent service disruptions.
• Work closely with vendors and contractors for timely delivery of facility services.
• Ensure compliance with safety, health, and environmental regulations.

Reporting and Analysis

• Prepare and present regular reports on property performance, including financial metrics, occupancy rates, and guest satisfaction scores.
• Analyze data to identify trends, areas for improvement, and opportunities for enhancing service delivery.