IT Operations Manager

About the job IT Operations Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. webook.com is Saudi's #1 private event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom, surpassing half a billion in sales. webook.com is part of the Supertech Group, which also consists of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The IT Operations Manager will be responsible for overseeing the organization's IT infrastructure and ensuring the seamless operation of IT services. This role includes managing a team of IT professionals, optimizing IT processes, ensuring compliance and security, and fostering strong relationships with vendors. The ideal candidate will possess strong leadership skills, a deep understanding of IT systems, and a commitment to continuous improvement.

• Oversee the maintenance, support, and optimization of all IT systems, including networks, servers, storage, and telecommunications.

• Ensure the reliability, performance, and security of IT infrastructure to support business operations.

• Manage the implementation of new technologies to improve efficiency and productivity.

• Lead IT service delivery, ensuring that all services meet or exceed agreed-upon service levels.

• Develop and enforce IT operational policies, procedures, and best practices.

• Oversee incident management and ensure timely resolution of IT issues to minimize downtime.

• Manage and mentor a team of IT professionals, including system administrators, network engineers, and support staff.

• Conduct performance reviews, identify training needs, and facilitate professional development for the IT operations team.

• Coordinate with HR for recruitment and onboarding of new IT staff.

• Develop and manage the IT operations budget, ensuring cost-effective use of resources.

• Evaluate and manage relationships with external vendors and service providers.

• Oversee the procurement of IT hardware, software, and services, ensuring compliance with company policies.

• Ensure IT operations comply with relevant regulations, standards, and best practices.

• Collaborate with the IT security team to implement and maintain security protocols, including data protection, access control, and disaster recovery plans.

• Monitor compliance with security policies and respond to any security incidents.

• Continuously assess and improve IT processes to increase efficiency and reduce costs.

• Implement automation and monitoring tools to streamline IT operations and reduce manual intervention.

• Drive IT operations towards continuous improvement and operational excellence.

• Prepare and present regular reports on IT operations, including performance metrics, incident reports, and project status updates.

• Communicate effectively with stakeholders at all levels, providing transparency on IT operations and challenges.

• Serve as the primary point of contact for IT-related issues and inquiries within the organization.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT operations management, with a strong understanding of IT infrastructure and services.

• Excellent leadership, communication, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Knowledge of ITIL, project management methodologies, and relevant compliance standards.