Call Center Supervisor

Immediate Hiring: Call Center Senior Supervisor Riyadh (On-Site, Full-Time)

We are seeking a highly experienced Call Center Senior Supervisor with a robust background in the healthcare sector. The ideal candidate will bring a minimum of 5 years of call center supervisory experience, demonstrate advanced technological acumen, and excel in leading teams to deliver exceptional service.

Position: Call Center Senior Supervisor

Location:

Key Responsibilities:

1. Supervise and mentor a dynamic call center team, ensuring the highest quality of customer service in line with healthcare industry standards.
2. Utilize WhatsApp Business, API solutions, and other digital communication channels to engage effectively with clients and streamline operational processes.
3. Oversee daily call center operations, addressing complex customer queries efficiently and effectively.
4. Collaborate with cross-functional teams to integrate and optimize technology solutions, enhancing overall performance.
5. Implement industry best practices, monitor key performance metrics, and provide actionable feedback to improve service delivery.
6. Uphold strict standards of data protection, compliance, and confidentiality in alignment with medical industry regulations.

Qualifications:

1. Minimum of 5 years experience in call center supervision, preferably within a healthcare setting.
2. Significant experience within the medical industry is highly desirable.
3. Proven expertise in leading call center teams to achieve high performance and customer satisfaction.
4. Strong proficiency with WhatsApp Business solutions and API, as well as familiarity with other communication platforms.
5. Advanced technological skills, including proficiency in CRM systems and call center software.
6. Exceptional leadership, communication, and problem-solving abilities.
7. Ability to thrive in a fast-paced, on-site environment while effectively managing diverse teams.

What We Offer:

1. A pivotal role at the forefront of healthcare and technology innovation.
2. Competitive salary and comprehensive benefits package.
3. Opportunities for professional growth and development within a dynamic organization.
4. Challenging projects that directly contribute to improved client satisfaction and operational excellence.

Application Process:

Qualified candidates are encouraged to apply immediately. Please submit your resume and a cover letter outlining your relevant experience and accomplishments.