ServiceNow Business Analyst

Unikomm is looking for a highly skilled ServiceNow Business Analyst to join our team in Saudi Arabia.

Company Overview: Since 2014, UniKomm has led the charge in digital transformation as the first certified Saudi partner of ServiceNow Inc. Our commitment to excellence extends to being the exclusive partner in the GCC offering in-country ServiceNow cloud services. Dedicated to empowering premier organizations in Saudi Arabia and the Middle East, we specialize in refining and enhancing IT and business operations, driving efficiency, reducing downtime, and optimizing costs. UniKomm stands ready to deploy and leverage ServiceNow technology, manage end-user services or data centers, and tackle IT, Customer Service, GRC, and broader business challenges.

Responsibilities:

1. Business Analyst for ServiceNow platform and applications.
2. Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline.
3. Conduct a thorough analysis, review and document client's designated business processes.
4. Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
5. Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
6. Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.

Qualifications:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Minimum of 5 years of experience as a Business Analyst, with at least 3 years of experience in ServiceNow implementations.
3. ServiceNow certification(s) such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred.
4. Demonstrated expertise in gathering and analyzing business requirements, and translating them into technical solutions within the ServiceNow platform.
5. Strong understanding of IT Service Management (ITSM) processes and best practices.
6. Experience with Agile methodologies and working in cross-functional teams.
7. Excellent communication and stakeholder management skills.
8. Ability to work independently and manage multiple priorities in a fast-paced environment.
9. Experience with other ITSM platforms and ITIL certification is a plus.