Account Manager (Logistics, E-Commerce)

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a motivated and customer-focused Account Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional service and building strong relationships with our clients.

As an Account Manager at RedBox, you will be responsible for managing a portfolio of key accounts and ensuring their satisfaction and loyalty. You will work closely with clients to understand their needs, provide solutions, and ensure that our services are meeting and exceeding their expectations. Your role will involve building and maintaining strong relationships with clients, identifying opportunities for account growth, and collaborating with cross-functional teams to ensure client success.

Responsibilities

1. Manage a portfolio of key accounts and serve as the main point of contact for clients
2. Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
3. Proactively identify opportunities for account growth and collaborate with sales and marketing teams to capitalize on those opportunities
4. Ensure client satisfaction by regularly communicating with clients, addressing any concerns, and providing exceptional customer service
5. Work closely with cross-functional teams, such as operations and customer service, to ensure seamless service delivery and client success
6. Prepare and deliver regular performance reports to clients, highlighting key metrics and outlining strategies for improvement
7. Stay updated on industry trends and market conditions, ensuring that clients are informed of any relevant changes or opportunities
8. Participate in client meetings, presentations, and negotiations to enhance client relationships and secure long-term partnerships
9. Collaborate with internal teams to develop innovative solutions and improve overall service offerings based on client feedback and market demands

1. Bachelor's degree in business, marketing, or a related field
2. Proven experience in account management or client-facing roles
3. Strong communication and interpersonal skills
4. Ability to build and maintain strong relationships with clients
5. Excellent problem-solving and decision-making abilities
6. Self-motivated and results-oriented
7. Ability to work both independently and collaboratively
8. Proficiency in using CRM software and other sales tools
9. Knowledge of the logistics or e-commerce industry is a plus

1. Private Health Insurance
2. Performance Bonus