Key Account Specialist, Retail | alfanar Electric

Requisition ID: 15992

City: Retail Sales

Group Overview:

Headquartered in Riyadh, Saudi Arabia, alfanar operates construction and manufacturing businesses, design & development centers, and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products
• Allied Engineering Services

Our Main Divisions:

• alfanar electric
• alfanar Construction
• alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium, and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh:

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar’s facilities and has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose:

Build and nurture relationships with key clients, understanding their needs for satisfaction, retention, and business growth. Act as the primary contact, identifying opportunities, addressing concerns, and collaborating on strategic initiatives to maximize mutual value.

Key Accountability Areas:

Customer Development:

• Assist in implementing the Customer Development Plan across all functions.
• Support the execution of customized Sales and Marketing strategies for key accounts.
• Contribute to achieving sales targets across product lines.

Market Analysis and Strategy:

• Monitor market trends and provide input for innovative business strategies.
• Gather and analyze market information to support informed decision-making.

Customer Support and Training:

• Provide ongoing support to customers, introducing best practices and new mechanisms.
• Assist in conducting on-site training sessions to improve product knowledge and usage.

Commercial Operations:

• Assist in developing tailored commercial offers for key accounts.
• Monitor inventory levels and report on overstock issues to the manager.
• Support accounts receivable by ensuring follow-ups on payments and collections.

Distributor Relations:

• Collaborate in preparing accurate forecasts for distributors and product lines.
• Maintain regular communication with distributor stakeholders to ensure quality service.

Logistics and Store Maintenance:

• Coordinate the delivery of shipments to customer storage locations.
• Monitor visibility in customer stores, suggesting collateral installations and maintenance.

Sales Support and Documentation:

• Work with the sales support team to boost demand and increase sales.
• Ensure accuracy in commercial documentation for customers.
• Update and maintain accurate customer records.

Role Accountability:

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems that arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.

Compliance:

• Comply with related policies, procedures, and work instructions.

Health, Safety, and Environment:

• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined areas of work activity.

Academic Qualification:

Bachelor Degree in Business Management or any relevant field.

Work Experience:

2 to 4 Years.

Technical / Functional Competencies:

• Account Management
• Contract Monitoring
• Customer Relationship Management
• Product Knowledge
• Service Level Agreements
• Presentation Skills