IT Specialist

Roles and responsibilities:

1. Provide technical support and troubleshooting for IT-related issues, including hardware, software, and networking problems.
2. Manage and maintain network infrastructure, including routers, switches, and servers.
3. Configure and troubleshoot network devices and systems.
4. Implement and maintain IT security measures.
5. Assist in the deployment and maintenance of IT systems and applications.
6. Provide technical support for Laboratory-related software and systems.
7. Install, configure, and maintain computer hardware, operating systems, and applications.
8. Monitor and maintain computer systems and networks to ensure optimal performance and security.
9. Develop and maintain IT documentation, including user manuals and operational procedures.
10. Stay updated on emerging technologies and provide recommendations for improvements in IT processes and systems.
11. Collaborate with other departments to understand their IT needs and provide tailored solutions.
12. Handle offline and online sharing folders internally, offline local area network, and Microsoft knowledge.
13. Handle installation/printer sharing online and VPN configuration for connecting one branch to another with same IP racks setup.
14. Install cable/crimping, cable tracking and tracing, user remote access/CCTV installation.
15. Manage NVR configuration, IP telephone configuration, and setup biometric configuration and support.
16. Manage requests through services desk plus system.

Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Minimum of 2 years’ experience in IT support.
3. Certified CCNA.
4. Strong knowledge of network protocols (TCP/IP, DNS, DHCP).
5. Proficiency in troubleshooting hardware and software issues.
6. Excellent communication and problem-solving skills.
7. Ability to work independently and as part of a team; ability to travel.
8. Fluency in English and Arabic.