Dynamics 365 CRM Specialist

Company Description:

Raqmeyat is an IT solutions company with 20 years of experience, specializing in Microsoft Services, Odoo, Cloud Computing, Cybersecurity, Data Center and Networking, Web Development solutions, Managed Services, and SLA. Headquartered in Cairo, Riyadh, and Dubai, Raqmeyat caters to clients&apos needs in the Middle East and Africa with certified experts offering practical, cost-effective, and customized IT solutions.

Role Description

This is a full-time on-site role for a CRM Specialist at Raqmeyat located in Giza. The CRM Specialist will be responsible for managing customer relationships, analyzing data, coordinating projects, and enhancing communication strategies. The role involves day-to-day tasks related to sales, project management, and effective communication within the organization.

Experience: Minimum of 5 years in CRM and Billing Dynamics 365 Sales Enterprise Edition operations within an CRM environment

Certifications: Relevant certifications in CRM Dynamics 365 Sales Enterprise Edition modules and Billing Dynamics module.

Requirements:

• Excellent analytical skills and attention to detail.
• Effective communication skills to collaborate with stakeholders and team members.
• Strong problem-solving abilities and analytical skills.
• Proficiency in handling tickets and issue resolution.
• Demonstrated ability to coordinate tasks with a support team.
• Project management skills.

Responsibilities:

• Provide expert support for CRM Dynamics 365 Sales Enterprise Edition modules and billing modules.
• Collaborate with the team members to ensure smooth CRM operations.
• Conduct regular system audits and recommend improvements.
• Oversee day-to-day CRM operations.
• Serve as the primary point of contact for stakeholders.
• Manage and resolve tickets and issues.
• Ensure effective communication and coordination with the support team.