Director of Rooms - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

Director of Rooms - Four Seasons Resort and Residences AMAALA at Triple Bay

The Role of Director of Rooms:

We currently have an opportunity for Director of Rooms to join our Four Seasons Resort and Residences AMAALA at Triple Bay opening team!

Reporting to the Hotel Manager, you will be responsible for leading the operations of the Front Desk, Guest Services, Concierge, and Housekeeping.

Responsibilities will include ensuring that Four Seasons standards are met through team leadership, training, and development, responding to a wide variety of guest requests, and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence, monitoring and assessing revenue opportunities for the hotel, planning, and preparing the Front Office revenue and expenses, and assuring the financial goals of the department are met.

You will have a special talent for building, leading, coaching, training, and developing a strong team; ensuring our employees feel at home and receive the highest levels of support and care along with creating a great workplace for all great people to deliver great experiences.

Our Ideal Director of Rooms candidate will have:

Experience in a diversity of operational rooms division management positions with at least 3 years of experience in a leadership role within Front Office focusing on service quality. You will ideally have hotel opening experience, and expertise in Opera, HotSOS, and Birchstreet.

You will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence, be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have the highest level of integrity and transparency, strong business acumen, a passion for service and an exceptional eye for detail, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.