Director of Operations ( Hypermarket / Supermarkets )

Director of Operations (Hypermarket / Supermarkets)

About the Company - One of our esteemed clients is a prominent entity within the retail industry. They seek a Director of Operations to execute the company's strategic plans, initiatives, and primary objectives and fulfill its aims by adhering to the established strategic plan and budget projections.

About the Role - This role encompasses the establishment of performance indicators and initiatives to achieve such objectives, overseeing the company's activities and daily operations, and ensuring that all employees comply with the company's strategic directives and set goals.

Responsibilities:

• Execute the policies, procedures, regulations, and internal instructions that have been approved across all company sectors, while updating them in accordance with the evolving business landscape.
• Implement the company's strategic framework, formulate the necessary initiatives and performance indicators, monitor their accomplishment across the company's sectors, identify discrepancies, and rectify them.
• Ensure the achievement of the approved budgetary estimates, oversee the performance of all company sectors, identify variances, address them promptly, and establish safeguards to prevent future deviations from these projections.
• Oversee and manage all operations within the company's sectors, facilitate coordination among them, and resolve any challenges or obstacles that arise in a manner consistent with the aspirations of the Board of Directors.
• Administer the company's activities and daily operations through a governance system that guarantees adherence to the company's strategic plans and objectives by all employees.
• Contribute to the proposal for the company's organizational and functional structures and present these for the Board of Directors consideration and potential approval, thereby forming an integrated work team and providing leadership to achieve its objectives.
• Develop and implement the company's corporate governance principles effectively.
• Review and refine the internal policies pertaining to the company's operations, which includes delineating the tasks, competencies, and responsibilities of all sectors within the organization.
• Ensure the accuracy and integrity of the company's financial statements and information.
• Implement internal control mechanisms and general oversight, including:
• The execution of a conflict of interest policy.
• The appropriate application of financial and accounting systems, including financial reporting frameworks.
• The application of suitable control systems to evaluate and manage risks by establishing a comprehensive understanding of potential risks the company might face and fostering a risk-reduction culture that is transparently communicated to the Board of Directors.
• Prepare routine financial and non-financial reports aligned with the Board's requirements and present these reports, particularly those demonstrating growth and the attainment of budgetary indicators and variances, to the Board of Directors.
• Monitor the performance of department managers and assess the achievement of the company's objectives, ratify performance indicators and initiatives, and address deviations from the estimated budget on a monthly basis, including:
• Supervise daily sales operations to ensure seamless functionality across branches, handling customer issues, payments, and receipts.
• Achieve daily sales targets, manage and guide teams, and motivate them.
• Ensure customer satisfaction and enhance their overall experience.
• Conduct financial analyses, monitor branch performance, and work towards improving profit margins.
• Oversee inventory management concerning the provision, storage, and distribution of items according to established standards.
• Implement quality standards and ensure adherence to relevant regulations and laws.
• Facilitate staff training and development.
• Ensure the implementation of an integrated automated system (ERP) that meets all organizational requirements while supporting cybersecurity and reporting systems to achieve objectives across activities, cost centers, and controls.
• Enhance company-wide decision-making by managing and streamlining reporting processes and reporting practices.
• Engage in the management of the company's public relations.

Qualifications:

• A Bachelor's degree in Administrative and Accounting Sciences, Engineering, or a related field.
• A minimum of 15 years of experience in executive management, governance, and operations management.
• At least 5 years of experience within the retail sector.
• The candidate should possess strong capabilities in team leadership, strategic planning, and initiative management.
• Exceptional communication skills are required, along with the ability to effectively direct daily operations to meet established objectives.
• Proficiency in utilizing ERP technology is essential.
• Comprehensive knowledge of all Governance, Risk, and Compliance (GRC) requirements is also necessary.