Director of Operations – Four Seasons Resort at The Red Sea, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

The Role of Director of Operations:

We currently have an opportunity for Director Operations to join our Four Seasons Resort at The Red Sea opening team! This role reports to the General Manager and will be responsible for leading the day-to-day operations at the hotel. You will be responsible for providing successful guest service delivery for the hotel and will be an active part of the local community. You will provide leadership and management for all hotel operational personnel, and take responsibility for the health, safety and welfare of our hotel guests and employees.

Our Ideal Director of Operations candidate will have:

The ability to lead the operational team in delivering consistently high service levels; ensuring our many return guests are warmly welcomed and looked after. Previous pre-opening experience is essential along with a sincere passion for F&B and guest experience creativity. In addition, you should have attention to detail and project management experience, the ability to enhance Four Seasons brand leadership with infusion of local heritage and culture into the product and service offerings, and an entrepreneurial spirit.

You will be a strong operational leader and guest ambassador with the ability to challenge the norm and be solution oriented. A seasoned leader with diplomacy, presence, and the ability to build strong relationships and work collaboratively to achieve mutual goals with key stakeholders inside and outside the resort (Owners, Community).

You should have a deep understanding of luxury to deliver both world class product and services, and have strong commercial acumen, proven ability to manage costs and deliver bottom line, the ability to link day to day activities to longer term business plans, goals, and objectives, and be a decision maker who is able to set clear strategic direction.

You should also be a charismatic, nurturing, and inspiring leader of our team with the ability to attract and retain local talent and support their development and growth. As Director of Operations, you will be the Cultural Advocate of the Golden Rule in every employee action in your hotel; creating a great workplace for all great people to deliver great experiences.

Suitable candidates must be eligible to work in the Red Sea.