Director of Operations - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches.

Director of Operations – Four Seasons Resort and Residences AMAALA at Triple Bay

The Role of Director of Operations:

We currently have an opportunity for Director Operations to join our Four Seasons Resort and Residences AMAALA at Triple Bay opening team!

This role reports to the General Manager and will be responsible for leading the day-to-day operations at the hotel. You will be responsible for providing successful guest service delivery for the hotel and will be an active part of the local community. You will provide leadership and management for all hotel operational personnel, and take responsibility for the health, safety and welfare of our hotel guests and employees.

Our Ideal Director of Operations candidate will have:

1. The ability to lead the operational team in delivering consistently high service levels; ensuring our many return guests are warmly welcomed and looked after.
2. Previous pre-opening experience is essential along with a background in Rooms, whilst having a sincere passion for F&B and guest experience creativity.
3. Attention to detail and project management experience.
4. The ability to enhance Four Seasons brand leadership with infusion of local heritage and culture into the product and service offerings.
5. An entrepreneurial spirit.
6. Strong operational leadership and guest ambassador skills.
7. Diplomacy, presence, and the ability to build strong relationships and work collaboratively with key stakeholders inside and outside the resort (Owners, Community).
8. A deep understanding of luxury to deliver both world class product and services.
9. Strong commercial acumen, proven ability to manage costs and deliver bottom line.
10. The ability to link day to day activities to longer term business plans, goals, and objectives.
11. Decision-making skills with the ability to set clear strategic direction.
12. Charismatic, nurturing, and inspiring leadership skills to attract and retain local talent and support their development and growth.

Suitable candidates must be eligible to work in the Red Sea.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule.