Director of Operations

The ideal candidate is a highly analytical leader who will join our senior management team. Accountable for leading and directing restaurant operations leadership of approximately a defined territory. Responsible for leading, coaching and directing Operation Managers, Area Managers and Restaurant General Managers in support of division strategic plan and company core values. Responsible for ensuring defined territory meets or exceeds operational standards, and adheres to systems, policies and procedures. Accountable for the growth and development of District Managers and building a talent pipeline within defined territory.

Responsibilities:

• Accountable for leading multi-unit restaurant operations leadership in driving same store sales and goals in alignment with the company strategic plan. Partners with operations leadership to define territory budget and sales goals; aligns with above restaurant leadership on execution of such plans. Coaches District Managers on Profit and Loss statements; provides guidance and corrective action on labor, food, waste and other controllable measures on a periodic basis. Provides coaching to Operation / Area Managers and Restaurant General Managers on inventory control, customer services in support of sales growth and the strategic plan. Responsible for territory reporting and administrative processes.
• Accountable for ensuring operations leadership adheres to company standards, systems, policies and procedures. Ensures the team complies with company policies and procedures on employee safety, food safety, brand standards, cash handling, facility maintenance, and customer service. Coaches and trains leadership on standards and redirects as necessary.
• Accountable for effective leadership development of District Managers and Restaurant General Managers in support of the strategic plan. Responsible for the growth and development of the internal and external talent within defined territory. Executes performance management systems and processes in support of building a talent pipeline. Partners with Training to ensure operations leadership receives necessary training tools and resources. Ensures employee relations matters are investigated and resolved in a timely fashion. Establishes the company culture in alignment with core values in order to build management retention.
• Accountable for coaching Restaurant General Managers and operations leadership in solving guest relations matters and concerns. Provides training and resources to Managers to ensure complete guest satisfaction. Responsible for ensuring guest satisfaction scores meet or exceed brand standards.
• Measure the effectiveness of all processes (budget, operations, and management, etc.).
• Determine company's strategic growth as part of the executive team.
• Coordinate cross-functional initiatives and projects.

Qualifications:

• Bachelor's degree in Business Management or related discipline.
• 5-10 years of relevant experience.
• Fluency in both Arabic and English.
• Experience working with Asian cuisine brands is a plus.

Skills:

• Strong interpersonal and communication skills.