Director of Operations

Job Description
Director of Operations
This role will spearhead the pre-opening and operational phases of a unique Lodge Resort in Al Bahah, KSA. Entails leading project management, setting up operational systems, ensuring readiness and compliance, and aligning marketing with branding. Post-opening, responsibilities include overseeing daily operations, managing financial performance, enhancing guest experiences, and driving conservation initiatives. The aim is to deliver exceptional service, drive operational excellence, and promote environmental stewardship, ensuring that Mantis Al Bahah becomes a premier destination for both luxury and sustainability.

What is in it for you:
• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities:
Pre-Opening Stage:
• Project Management: Act as the operational lead in project meetings, providing insights and updates on operational readiness. Coordinate with construction and design teams to ensure that operational requirements are integrated into the design and construction process.
• Operational Systems Setup: Develop and implement operational systems for F&B, Front Office, Housekeeping, Security, and Wellness & Recreation. Oversee the installation and configuration of property management systems (PMS), point-of-sale (POS) systems, and other operational software. Ensure integration of systems across departments for seamless operations.
• Operational Readiness: Conduct pre-opening audits and inspections to ensure that all operational areas are fully prepared and meet brand standards. Coordinate the setup of operational infrastructure, including kitchens, guest rooms, and recreational facilities. Oversee the establishment of operational procedures, including checklists, workflows, and emergency protocols. Monitor and update Taskworld, the company's critical path planning tool, and ensure that due tasks are actioned in accordance with the critical path.
• Health, Safety, and Compliance: Develop and implement health and safety protocols in line with local regulations and industry standards. Conduct safety drills and ensure that all staff are trained in emergency procedures. Ensure that the resort complies with all local and international regulations, including health, safety, and environmental standards.
• Marketing and Branding: Work closely with the marketing team to ensure that operational aspects align with branding and promotional strategies. Participate in the creation of marketing materials, ensuring that operational features are accurately represented. Assist in planning and executing pre-opening events, such as soft openings, VIP tours, and media previews.
• Guest Experience Planning: Develop and implement guest experience strategies, including service standards and guest interaction protocols. Test and refine guest experience touchpoints through pre-opening trials and feedback mechanisms. Ensure that guest service processes are fully integrated into operational procedures.
Post-Opening Stage:
• Operational Management: Oversee daily operations across all departments, ensuring that services meet high standards of quality and guest satisfaction. Implement and monitor operational procedures, making adjustments as needed to improve efficiency and effectiveness.
• Financial Management: Support the GM and ExCom in managing departmental budgets, monitoring financial performance, and implementing cost-control measures. Analyse financial reports to identify trends, make data-driven decisions, and drive revenue growth.
• Guest Experience: Ensure exceptional guest experiences by managing and monitoring service delivery and guest interactions. Implement feedback mechanisms and continuously improve guest satisfaction through proactive problem-solving and innovation.
• Conservation Initiatives: Develop and implement conservation and sustainability programs that align with the brand's environmental goals. Engage guests and staff in conservation efforts and promote the resort's commitment to environmental stewardship.
• Strategic Development: Identify opportunities for operational improvements and innovations to enhance the guest experience and operational efficiency. Collaborate with senior management to develop and implement strategic plans and initiatives.
• Crisis Management: Develop and manage crisis response strategies, including handling unexpected operational disruptions or emergencies. Ensure effective communication and coordination during crises to minimize the impact on guests and operations.
• Community Engagement: Build and maintain positive relationships with the local community and stakeholders. Develop initiatives to support local businesses and engage in community development projects.

Qualifications:
• Language Proficiency: Fluent in Arabic (essential) and English.
• Industry Experience: Experience in senior resort operations managing multiple departments, including pre-opening in KSA, with a preference for conservation project experience.
• Leadership and Management: Proven leader with a track record of managing teams, driving excellence, and strong organisational, multitasking, and problem-solving skills.
• Financial Expertise: Knowledge in budgeting, forecasting, and cost control, with keen attention to detail and proficiency in report management and computer systems.
• Communication and Sustainability: Strong communicator with the ability to influence stakeholders and a solid understanding of conservation and sustainability in hospitality.