Director of IT Operations

Company Description

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.

In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

1. Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation’s objectives and foster a culture of continuous improvement.
2. Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
3. Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
4. Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
5. Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
6. Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
7. Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications

1. Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
2. 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
3. Proven expertise in managing IT operations across multiple locations and departments.
4. Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
5. Experience with call center solutions and cloud-based infrastructure is a plus.
6. Excellent leadership, communication, and problem-solving skills.
7. Strong organizational and project management abilities.

Additional Information

1. We offer visa & relocation support globally to our permanent employees.
2. Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech & product community.
3. Develop your skills with your personal educational budget for conferences and external training.
4. Access our LinkedIn learning platform and participate in our various in-house training.
5. And much more…

You’ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.