Director of Catering & Meeting Services

Director of Catering & Meeting Services RAFFLES

Responsibilities:

• Generate high yield business both rooms, function space and catering events.
• Develop a conference, meetings and banquet action plan with strategies to meet or extend goals and objectives in line with the marketing plan.
• Implement measurable results and prepare appropriate strategies; measure Sales Managers' performance against defined goals and targets.
• Ensure all current and future client accounts are serviced in accordance with LQEs.
• Ensure all sales staff maintain up-to-date records on Delphi account profiles.
• Ensure all sales staff submit sales activity reports in the specified time period.
• Review all sales proposals and contracts and adjust them to changing market conditions as required.
• Promptly share leads on corporate FIT and travel trade business with relevant members of the Corporate & Travel sales team.
• Assign sales territories and client accounts to all sales staff.
• Promptly pass leads on regional and/or international business to the respective RSOs.
• Communicate directly with the Banquet Operations Manager for all related banquet functions and communicate client requests to relevant departments.
• Control department expenses in line with budget objectives.
• Ensure banquet event orders are accurate and provide all relevant information to concerned departments.
• Generate and submit annual CAPEX report within the specified time period.
• Develop, implement, and manage yield management strategies on all function space.
• Develop and implement an annual staff training program and ensure all staff attend the LQE training program.
• Be aware of current market trends and supply competitors' activity to all relevant department staff and DOSM.
• Perform any other reasonable duties as required by the DOSM.
• Perform any tasks as assigned by the Management.

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a passion for perfection and work in a dynamic environment. In addition, the candidate should possess:

• Degree or Diploma in Hospitality Management.
• Minimum 5 years in the hotel industry; luxury hotel experience is preferred.
• Knowledge of Catering and MICE Segment.
• Strong relationships with Production Houses, Event Planners, PR Firms.
• Fluent in English and Arabic.