Desktop Support Engineer

Job Code : 4404 - Desktop Support Engineer

Job Title : Desktop Support Engineer

Job Location : Abu Dhabi

Job Description :

1. Technical Support :

• Provide first-level contact and problem resolution for all issues related to desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware and software issues, including operating systems, network connectivity, and application problems.
• Diagnose and resolve technical hardware and software issues promptly.
• Knowledge of Telephony and contact center management.
• Experience with Manage Engine Asset Management for maintaining assets.
• Familiarity with Microsoft Azure Cloud.

2. Installation and Configuration :

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Set up and configure new computers, including operating systems and software applications.
• Configure and maintain printers.
• Ensure all desktop systems are up-to-date with the latest patches and updates.

3. User Assistance :

• Assist users with the installation, configuration, and ongoing usability of desktop hardware and software.
• Provide training and support to end-users on new technologies and software applications.
• Create and maintain user documentation and training materials.

4. System Maintenance :

• Perform routine maintenance and updates on desktop systems to ensure optimal performance.
• Monitor and manage desktop inventory, including hardware and software licenses.
• Ensure compliance with company policies and procedures related to IT security and data protection.
• Log and track incidents using a ticketing system, ensuring timely resolution and follow-up.
• Escalate complex issues to the appropriate IT teams or vendors as needed.
• Maintain a high level of customer service and communication with end-users throughout the resolution process.

5. Network Support :

• Assist with basic network troubleshooting, including connectivity issues and printer configurations.
• Collaborate with network administrators to resolve more complex network-related issues.

6. Security :

• Implement and enforce security measures to protect desktop systems from viruses, malware, and other threats.
• Ensure all desktop systems comply with company security policies and standards.

Experience & Qualifications :

• Proven experience as a Desktop Support Engineer or in a similar role.
• Experience with Windows and macOS operating systems.
• Familiarity with remote desktop applications and help desk software.

Technical Skills :

• Strong knowledge of desktop hardware, software, and peripherals.
• Proficiency in Microsoft Office Suite and other common business applications.
• Basic understanding of networking concepts and protocols.
• Experience with Active Directory and user account management.

Soft Skills :

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.