Debt Collector

Company Description

Leadership that prioritizes a people-first culture makes a company a great place to work. Employees feel valued, appreciated, and connected, which fosters trust, respect, and open communication. Sika achieve higher employee engagement, attract top talent, and minimize unwanted turnover, contributing to better business success.

Job Description

Job Purpose
The Debt Collector is responsible for submission of invoices and other related documents to the customers and collection of payment on due date. The purpose of a separate position for collection of receivable is to ensure that the time and effort of the sales team is utilized in maximization of sales.

Essential Duties & Responsibilities
Include the following, while other duties may be assigned thereafter:

1. Ensure timely submission of invoice and other documents to customers and obtain proof of such submission.
2. Follow up and Collection of receivable on due dates without delay. Maintenance of customer files with all documents relating to a sale viz. Purchase Order, Delivery Note with customer's acknowledgement, invoice, etc.
3. Sales Administration
4. Closely co-ordinate with warehouse in-charge and obtain details of all deliveries made.
5. Co-ordinate with Regional Accountant to ensure that invoices are raised immediately.
6. Submission of invoices and other related documents to the customers and obtain proof of delivery and maintenance of customer file in an orderly manner.
7. Communicate to the sales personnel, details of any customer complaint vis-a-vis quantities delivered, documentation, timing of delivery etc.
8. Collection of Receivable

1. Provide monthly collection estimates to the Regional Accountant.
2. Plan the collection schedule well in advance taking into account the due dates.
3. Summaries daily collections and submit the same to the Regional Accountant.
4. Provide statement of accounts periodically to all customers and obtain their confirmation.
5. Highlight problem receivables to sales personnel without any delay.
6. Highlight to the Regional Manager details of customers wherein involvement of sales personnel would be needed for recovery.

Qualifications

Qualifications & Experience (Competencies Required)

1. Educational Credentials
   University degree (BA) or equivalent in Business Administration or equivalent related experience and training.
2. Work Experience
   Minimum of 2 years of related experience or equivalent combination of education and experience.

Skills

1. Language Skills
   Ability to communicate clearly, read and write effectively in English and Arabic. English language level shall not be less than proficiency or native Arabic speaker.
2. Computer Skills
   To perform this job successfully, an individual should have a strong level of computer skills. Familiarity with ERP system [Oracle, SAP, other], MS Office Package, Internet software and Inventory software.
3. Other Skills And Abilities
   Ability to effectively work in a multi-gender, multi-national work team; whilst displaying particular sensitivity towards cultural and ethnic differences. Excellent planning, analytical and organizational skills. Ability to understand, interpret and anticipate operating environment.

Additional Information

1. Self-motivated
2. Knowledge in Facade and curtain wall market
3. Problem solving abilities
4. Excellent communication in Arabic and English
5. Teamwork and team building
6. Interpersonal skills
7. Strong negotiations skills
8. Working under pressure