Data & Reporting Specialist

Data & Reporting Specialist

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfill our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
We are looking for a Data & Reporting Specialist in Riyadh, Saudi Arabia who will assist the Office Support Manager in service delivery reporting, by analysing and collating the required data (generally but not limited to performance data) contained within the relevant database/s and delivering that data in any reporting format dictated by Client.

The ideal candidate should have excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams, stakeholders, and present technical information in a multi-cultural environment. Has the ability to work collaboratively in a team environment and contribute to team goals. Willingness to adapt to changing operational reporting requirements, work in dynamic environments, and handle multiple tasks simultaneously.

The hiring for this role is subject to contract award.

Key Accountabilities

• FM operations service delivery monitoring and reporting as required.
• Contribute to the planning and scheduling of asset maintenance management operations activities, including prioritising and timelines where analysis of data reporting indicates improvement is needed.
• Collaborate with cross-functional teams to ensure operational efficacy in all maintenance reporting issues.
• Collaborate with operations teams to investigate reporting anomalies, troubleshoot issues, and implement corrective actions.
• Operational Procedures Development: Contribute to the development and maintenance of operational procedures, checklists, and guidelines. Ensure compliance with established procedures and best practices for asset maintenance reporting operations.
• Analyse asset performance and history to extract meaningful reporting insights, assess performance, and support maintenance reporting objectives. Prepare technical reports and presentations summarising operational activities and findings, which will include graphs/charts/dashboards.

Specific Requirements

• Ten (10) years of experience in FM reporting and data creation.
• Strong analytical and problem-solving abilities, with the capacity to identify and resolve technical challenges related to asset maintenance operations reporting. Ability to think critically and make sound decisions under pressure.
• Fluent in English and if possible (but not essential) in Arabic.
• Bachelor's degree, ideally in statistics, data science, or any equivalent specialty.

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards.
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing.
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards.
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones.
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture.
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.