Data Center Infrastructure Delivery Manager, DCC Communities

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for growing a team and overseeing their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as driving low voltage structured cabling across the Amazon data center platform.

Key job responsibilities:

1. Prioritize and assign tasks to data center technicians and operators.
2. Manage inbound hardware installation from receiving through deployment stages.
3. Manage the installation of cabling infrastructure in a data center environment.
4. Guide, train, and educate staff on the best practices related to all service owner issues.
5. Manage tasks and deliverables across small to large-size projects.
6. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
7. Provide weekly reporting to the data center managers.
8. Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
9. Recruit and train data technicians to ensure appropriate staffing levels.
10. Host weekly staff meetings.
11. Drive compliance with Amazon performance management requirements.

About the team:
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

– Bachelor’s degree in computer science or related engineering discipline.
– Relevant work experience in Data Center, IT Operations or similar.
– Experience in people management.
– TCP/IP networking, network cabling, structured cabling, optic types, and test equipment experience.

PREFERRED QUALIFICATIONS

– Master’s degree in engineering, computer science, or a related field.
– Experience working in a Data Center.
– Experience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.).
– Experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices, and IT service delivery principles and best practices.