Customer Support Specialist (Order Fulfillment)

In this role, you will have the opportunity to

• Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.
• End to end order management from receipt of purchase order till arrival at customer site.
• Managing the order cycle which includes system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
• Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stock allocation.
• Arrange shipping documents as per customer requirement which includes export documents, licenses, declarations, packing, shipping, and routing of product.
• Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
• Prepare documentation in compliance with Letter of Credit, CAD, etc.
• Invoice in a timely manner in line with monthly forecast.
• Drive Daily Management tools by reviewing current backlog and revenue recognition files.
• Manage customer inquiries such as pricing, stock availability, delivery, order status and product information.
• Prepare tender requirements and project quotations.
• Liaise with different departments for credit standings and compliance updates.
• Review existing operations procedure and identify possible areas for improvement.
• Support commercial forecast accuracy by providing estimates throughout the period.
• Attune ad hoc tasks as required by the commercial team and management.
• Understand and comply with incoterms and export trade rules of different countries.

The essential requirements of the job include:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Good IT skills and experience in using Oracle or similar ERP.
• Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word.
• Fluent in English & Arabic written and spoken.
• Knowledge of supply chain that includes drop ship models, export, transportation, and export terminology.