Customer Success Specialist (F&B Cost Control)

About Supy

Supy is changing the F&B industry for the better by building software that bars and restaurants trust to increase their profits and optimize their back-of-house operations. Since launch, we have gone from strength to strength - winning 2000+ customers, raising a $10M Seed round, and gaining 35 badges in the G2 Spring 2024 Awards! Our awesome team of 80 works across 10+ countries, spanning Europe, the Middle East, and Australia. In 2025, our growth ambitions are big, and we look forward to welcoming new Supyans to the team. So, if you want to work with intelligent colleagues, love solving complex problems, and are passionate about supporting F&B businesses, we want to hear from you!

Role Overview

As a Customer Success Specialist Cost Control, you will play a crucial role in ensuring our F&B clients successfully adopt and optimize Supys solutions. You will act as a trusted advisor, guiding customers on best practices in cost control, procurement, and inventory management while driving customer satisfaction and retention.

Key Responsibilities

1. Customer Onboarding & Training: Guide new clients through the implementation process, ensuring they understand and utilize Supys cost control and procurement features effectively.
2. Cost Control Advisory: Work closely with restaurant owners, finance teams, and procurement managers to help them analyze costs, optimize spending, and improve profitability using Supys platform.
3. Customer Relationship Management: Build strong relationships with clients, proactively identifying their needs and ensuring they derive maximum value from our solutions.
4. Data-Driven Insights: Monitor customer usage data and provide recommendations for improving operational efficiency, reducing food waste, and controlling costs.
5. Support & Troubleshooting: Act as the first point of contact for customer queries, resolving issues efficiently and escalating when necessary.
6. Product Feedback & Innovation: Gather customer feedback to contribute to product enhancements and collaborate with internal teams to improve the platform.

Qualifications & Requirements

1. Experience: Minimum 3 years of experience in cost control, procurement, and F&B operations, preferably within the restaurant industry.
2. Tech-savvy: Strong understanding of restaurant management software, ERP systems, or procurement platforms. Experience with SaaS solutions in the F&B sector is a plus.
3. Analytical Skills: Proven ability to analyze cost structures, pricing strategies, and inventory management practices to improve profitability.
4. Customer-Centric Mindset: Passion for helping customers succeed, with a proactive and problem-solving approach.
5. Strong Communication Skills: Ability to clearly explain complex concepts to non-technical users and build strong relationships with stakeholders.
6. Bilingual Preferred: Fluency in both English and Arabic is a strong advantage.
7. Location: Based in Riyadh, Saudi Arabia.

Why Join Supy

1. Be part of a fast-growing tech company transforming the F&B industry.
2. Work with leading restaurant brands and F&B operators in Saudi Arabia.
3. Competitive salary and benefits package.
4. A collaborative and innovative work environment with growth opportunities.

If you are passionate about customer success, cost control, and the F&B industry, and want to be part of an exciting journey at Supy, apply now!