Customer Success Partner Advisor - ISBN

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

• Act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives.
• Build deep executive relationships and earn trusted advisor status with customers.
• Identify new opportunities for customers to leverage new or expanded SAP solutions.
• Mitigate churn and manage renewals of SAP solutions/services.
• Identify sales leads and support sales in expansion and upsell efforts.
• Manage through crisis and de-escalate customer situations.
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

What you bring:

• Strong executive presence and relationship building skills.
• Deep knowledge of business models, strategies, and line of business processes.
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
• Experience with cloud software solutions and delivery models.
• Expert level buying center/Lines of Business domain expertise.
• Ability to apply risk-mitigation strategies to customer situations.
• Knowledge of SAP solutions portfolio and the business processes they enable.
• Some technical understanding for assigned solution area to address technical issues with customers.
• Bachelor's degree or equivalent required.
• Experience in business software.
• Knowledge of SAAS and IAAS processes.
• Strong program/project management and governance skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use:

• Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation.
• Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific Skills: Customer Value Journey Alignment, Account Governance, Customer Success Management, Customer Retention, Relationship Building, Overcoming Objections.

Bring out your best:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion:

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 419444 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.