Customer Success Manager (Saudi Residents Only)

• Establish relationships with your customers through regular meetings to understand the complexities of their environment.
• You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
• Manage the interactions between customers and the company.
• Act as a sales guide for customer-facing employees.
• Guide the new and existing customers through the sales funnel.
• Foster customer retention by ensuring a smooth customer journey.
• Train the company employees on how to provide the best customer assistance.
• Manage, train, and mentor the customer support team.
• Collect and analyze data to improve customer service health and quality.

Requirements MUST to Have:

1. 5 to 6 years of experience working in a customer success role within an enterprise technology company; preferred experience in security technologies.
2. Highly beneficial to have a fundamental understanding of networking and network/cyber security.
3. Demonstrate technical knowledge specific to information security software; pre-sale experience is a plus.
4. Understanding of customer success and all aspects of the customer lifecycle.
5. Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
6. Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
7. Strong and wide knowledge of CSM and software solutions.