Customer Services Officer - Estate

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Apply now Job no: 495053
Work type: Permanent
Location: Eastern, Southern, North, Kowloon City
Categories: Customer Services, Property Management

The Job

• Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, taking meeting minutes and organising activities & interest classes etc.
• Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
• Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.

The Person

• Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese with min. 1-2 years' experience in customer services in Property Management industry OR Degree/Diploma holders with relevant experience.
• Basic PC knowledge including Word Processing.
• Good communication, and interpersonal skills.
• Mature, service-oriented and attentive to details.