Customer Services Manager

SAUR is a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.

We're hiring a Customer Services Manager for one of our clusters, in Madinah.

Mission

Reporting functionally to the Customer Services Director and working in close cooperation with the O&M directors and their O&M staff.

The Branch Customer Service Manager is responsible for organizing and managing all Customer Services activities on the ground in Madinah and Tabuk branches.

Responsibilities

• Ensure the efficient implementation of customer service processes and procedures are applied systematically in both front and back office activities.
• Enable the organization to reach contractual targets and international standards.
• Ensure and maintain the best possible working interface with other departments within the Cluster team, especially the O&M department.
• Review staff capacity and support the HR Director and Customer Services Director for the preparation of the Customer services training and development programme.
• In consultation with the ICT Manager, review customer data, records and storage methods to complete and update the customer record database, in digital form.
• Prepare the demand management strategy report to develop customer water awareness.
• With the support of the O&M and Commercial Department, implement the improved new connections procedures and revenue metering strategy defined by the Customer Services Director.
• Review current customer service systems, resources, methods, practices and needs.

Requirements

• Background in Business Administration or a similar field;
• 10 years of experience.
• Experience in the water industry.
• Living in Madinah or able to move.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Premium International Medical insurance.
• Opportunities for career advancement within the company.
• Friendly and dynamic work environment.

SAUR is a company committed to diversity and equal opportunities. In this way, the selection process ensures that all candidates have an equal opportunity to apply without distinction as to race, colour, religion, sex, national origin, age, sexual orientation, gender identity or any other characteristic protected by law.