Customer Services Engineer

Customer Services Engineer

Date: Jan 21, 2025

Location: Riyadh, SA Dubai

Company: Barco

Key Responsibilities:

• Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
• Repair and troubleshoot Barco hardware and software.
• Assist at sales demos to promote Barco’s solutions.
• Provide product training to partners and end-users.
• Execute proactive analysis visits, report, and provide suggestions.
• Collect insights and feedback on our products from customers and partners and relay them to the product managers and R&D teams.
• Document actions, solutions, hours, and expenses in a timely manner.
• Participate in training to update your technical, commercial, and soft skills.
• Build relationships with customers and identify service sales opportunities.

Requirements:

• 3 years of experience in a technical customer (Service/Sales) environment, preferably in the visualization/entertainment industry.
• Good knowledge of hardware, software, and networking technologies.
• Fluent in English; knowledge of any additional language is an asset.
• Excellent communication skills, both verbal and written.
• Service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.