Customer Services

This is a remote position.

On behalf of our client, we are looking for a Customer Services Representative to join their team in Saudi Arabia (Remote).

Job Summary:

As a call center agent, your responsibilities typically include handling customer inquiries, providing information about products or services, resolving issues, and ensuring customer satisfaction. You are expected to communicate clearly, maintain accurate records, and work effectively within a team.

Responsibilities:

• Handling Customer Inquiries: Responding to incoming calls or messages and providing the requested information.
• Problem Solving: Address customer complaints and find solutions to their issues.
• Technical Support: Assisting customers in using products or services.
• Documenting Interaction: Recording all calls and interactions in the customer relationship management (CRM) system.
• Customer Follow-up: Ensuring customer satisfaction by following up on their issues and resolving them.
• Providing Information: Explaining details about products and services, including promotions and discounts.
• Team Collaboration: Working with colleagues to ensure excellent customer service.
• Updating Knowledge: Keeping up with new information about products and services to improve the provided services.
• Gathering Feedback: Collecting customer opinions to improve processes and services.
• Compliance with Policies: Adhering to company policies and procedures in all customer interactions.
• Ticket Management: Raising and managing tickets in the ticketing system to track customer issues and ensure timely follow-up.

Requirements:

• High school diploma or above.
• Experience is preferred.
• Fluent in Nepali.
• Fluent in Arabic.
• English proficiency is preferred.